PRIVACY POLICY
BEZBShop
Last updated: January 23, 2026
📋 TABLE OF CONTENTS
- Who we are and how to contact us
- What information we collect
- Why we need your data
- Who we share data with
- How we protect your data
- Your rights
- Cookies
- Newsletters and marketing
- Links to other websites
- Changes to this policy
- Questions and complaints
- Consent
1. Who we are and how to contact us
We are BEZBShop (legal entity "ATLANTO INVEST"SRL), a luggage and backpack store with 13 years of experience in Moldova. We have two stores in Chisinau and an online store bezbshop.com.
📍 Our stores:
Shopping Center "Atrium"
- Address:Moldova, Chisinau, Albisoara 4, 3rd floor, boutique 3012
- Hours:daily from 10:00 to 21:00
- Phone:+373 68 60 11 85
Shopping Center "SunCity"
- Address:Moldova, Chisinau, Pushkin 32, 1st floor, boutique 1109
- Hours:daily from 09:00 to 21:00
- Phone:+373 68 60 11 86
Email: bezbshop@gmail.com
This policy explains in plain language what information we collect, why we need it, and how we protect it.
2. What information we collect
When placing an order:
- ✓ First and last name
- ✓ Phone number
- ✓ Email address
- ✓ Delivery address (if delivery is required)
- ✓ Order information (products, quantity, amount)
When registering a loyalty card:
- ✓ First and last name
- ✓ Date of birth
- ✓ Phone number
- ✓ Email (optional)
When subscribing to newsletter:
- ✓ Email address
- ✓ Name (optional)
Automatically collected data:
- ✓ IP address
- ✓ Browser and device type
- ✓ Pages you visited on the site
- ✓ Visit time
- ✓ Referral source (Google, social media, etc.)
This data is collected through cookies and helps us improve the site.
3. Why we need your data
We use your information only for specific purposes:
📦 For order processing:
- Process and deliver your order
- Contact you if questions arise
- Issue receipts and maintain accounting records
💳 For loyalty program:
- Accumulate points and discounts
- Inform about accumulated points
- Send birthday greetings (if you provided the date)
📊 For service improvement:
- Analyze popular products
- Understand how people use the site
- Fix errors and improve navigation
📧 For marketing (only with your consent):
- Send news about new arrivals
- Inform about sales and promotions
- Make personalized offers
⚠️ IMPORTANT:We never sell or transfer your data to third parties for their marketing purposes.
4. Who we share data with
Sometimes we need to share your information with partners, but only the minimum necessary:
🚚 Delivery services
Receive your name, phone number, and delivery address to deliver the order.
💰 Payment systems
Process payments (we do not store your bank card data).
📑 Accounting system (1C)
For accounting and issuing receipts in accordance with the legislation of the Republic of Moldova.
📈 Google Analytics
For site traffic analysis (data is anonymized).
All our partners are obligated to maintain confidentiality and use data only for its intended purpose.
5. How we protect your data
We apply modern security measures:
- 🔒 Site operates on secure HTTPS protocol
- 👥 Only authorized employees have access to the database
- 💾 Regular data backups
- 🛡️ Protection against unauthorized access
⏱️ Data retention period:
| Data type | Retention period |
|---|
| Order data | 3 years (tax legislation requirement) |
| Loyalty card data | As long as you actively use it |
| Newsletter email | Until unsubscribe |
6. Your rights
In accordance with personal data protection legislation, you have the full right to:
✅ Know what data we store
Write to us at bezbshop@gmail.com —we will provide information within 5 business days.
✅ Correct inaccurate data
If your phone number, address, or other information has changed —let us know.
✅ Delete your data
We will delete everything except information we are required to keep by law (receipts, invoices).
✅ Unsubscribe from newsletter
Each email has an "Unsubscribe" button.
✅ Limit processing
For example, keep data for order processing but remove from marketing lists.
✅ Obtain a copy of data
We will provide a copy in a convenient electronic format.
To exercise these rights:
- Write to bezbshop@gmail.com
- Or call +373 68 60 11 85/ +373 68 60 11 86
- Or visit any of our stores in person
7. Cookies
We use cookies —small files that the site saves on your device. They help the site "remember"you and function correctly.
🔧 Essential cookies (site won't work without them):
- Remember products in cart
- Save interface language (Russian/Romanian/English)
- Ensure payment security
📊 Analytical cookies (help improve the site):
- Google Analytics —shows which pages are popular
- Yandex Metrika —helps understand where users encounter problems
📢 Marketing cookies (show relevant advertising):
- Facebook Pixel —shows ads on social networks to those who visited the site
- Google Ads —for retargeting
⚙️ How to manage cookies:
You can disable cookies in browser settings:
- Chrome: Settings →Privacy and security →Cookies
- Firefox: Settings →Privacy and security →Cookies
- Safari: Settings →Privacy →Block all cookies
⚠️ Warning: If you disable all cookies, some site functions (such as the cart) may not work.
8. Newsletters and marketing
We send emails only to those who agreed to receive them.
📬 What we send:
Transactional emails (always):
- ✓ Order confirmation
- ✓ Delivery status
- ✓ Electronic receipt
Marketing emails (only if you subscribed):
- ✓ News about new product arrivals
- ✓ Information about promotions and sales
- ✓ Personalized offers
- ✓ Birthday greetings (if you provided the date)
🚫 How to unsubscribe:
Method 1: Each email has an "Unsubscribe" link at the bottom —click it.
Method 2: Write to bezbshop@gmail.com with subject "Unsubscribe from newsletter".
Method 3: Call us:+373 68 60 11 85/ +373 68 60 11 86.
Important: Even after unsubscribing, you will still receive important notifications about your orders (confirmation, delivery status).
9. Links to other websites
Our site may contain links to:
- Social networks (Facebook, Instagram)
- Manufacturer websites (Arctic Hunter, Tigernu, Snowball, etc.)
- Payment systems
We are not responsible for the privacy policies of these sites. Please read their rules separately.
10. Changes to this policy
We may update this policy if:
- ✓ Legislation of the Republic of Moldova or EU changes
- ✓ We add new features to the site
- ✓ New ways of using data appear
📢 How we notify about changes:
For minor changes:
- Update the date at the top of the page
- Publish new version on the site
For important changes:
- Send email to all users
- Place notification on the site's main page
- Request your consent on next visit
We recommend periodically checking this page for updates.
11. Questions and complaints
If you have questions about this policy or believe we have violated your rights:
📞 Contact us:
Email: bezbshop@gmail.com
Phones: +373 68 60 11 85/ +373 68 60 11 86
Store addresses:
- SC "Atrium":Albisoara 4, 3rd floor, boutique 3012
- SC "SunCity":Pushkin 32, 1st floor, boutique 1109
We will respond within 5 business days.
🏛️ Appeal to supervisory authority:
If our response does not satisfy you, you can appeal to:
National Center for Personal Data Protection of the Republic of Moldova
- Website:www.datepersonale.md
- Address:MD-2001, Chișinău, bd. Ștefan cel Mare și Sfânt 180
- Phone:+373 22 25 24 34
- Email:office@datepersonale.md
12. Consent
By using our website bezbshop.com, placing orders, registering a loyalty card, or subscribing to the newsletter, you confirm that:
✓ You have read and understood this Privacy Policy
✓ You agree to the terms of processing your personal data
✓ You consent to the use of cookies
✓ You understand your rights and know how to contact us
If you do not agree with the terms of this policy:
- Please do not use our site
- Contact us to delete your data:bezbshop@gmail.com
📄 Legal information
Website owner: "ATLANTO INVEST"SRL
Trade mark: BEZBShop
Address: Republic of Moldova, Chisinau
Email: bezbshop@gmail.com
Phones: +373 68 60 11 85, +373 68 60 11 86
Effective date: January 23, 2026
©2012-2026 "ATLANTO INVEST"SRL. All rights reserved.