Frequently Asked Questions (FAQ)

Didn't find the answer to your question? Contact us:

• 📞 +373 68 60 11 86/ +373 68 60 11 85
• 📧 bezbshop@gmail.com
• 💬 Instagram/ WhatsApp/ Viber

📦 ABOUT PRODUCTS

What brands of luggage and backpacks do you sell?

We work with trusted manufacturers:

Luggage:

• Wings —quality travel luggage
• Snowball —reliable luggage and travel bags
• Airtex —modern luggage for travel
• Bubule —stylish and durable luggage

Backpacks:

• Kite —school backpacks and accessories for children
• Arctic Hunter —stylish urban backpacks
• Tigernu —functional business backpacks
• H-T —quality backpacks and bags

All products are original, with manufacturer's warranty.

How to choose the right luggage size?

Luggage sizes:

• S (carry-on) —up to 55 cm, for 2-3 day trips, weight up to 8-10 kg
• M (medium) —60-69 cm, for week-long trips, weight up to 20 kg
• L (large) —70-79 cm, for 2-week trips, weight up to 23-25 kg
• XL (extra large) —80+ cm, for extended travel, weight up to 30 kg

Important: Check your airline's baggage size requirements!

What materials are used in luggage?

Hard-shell luggage:

• Polypropylene —lightweight, durable, flexible
• ABS plastic —affordable, impact-resistant
• Polycarbonate —medium weight and durability

Soft-shell luggage:

• Nylon —lightweight, water-resistant
• Polyester —durable, wear-resistant

Can I see the product before purchasing?

Of course! Visit any of our stores:

• Atrium —Albisoara 4, 3rd floor, boutique 3012
• SunCity —Pushkin 32, 1st floor, boutique 1109

Working hours:daily from 09:00 to 21:00

🚚 ABOUT DELIVERY

How much does delivery cost?

In Chisinau:

• From 1000 lei —FREE 🎉
• Up to 999 lei —60 lei

To Moldova regions:

• From 80 to 120 lei (depending on location and dimensions)

How long does delivery take?

Chisinau: 24-72 hours from order placement
Regions: 2-4 days

⚠️ During promotions and holidays the period may increase.

What courier services do you use?

We work with:

• Fan Curier
• "Nova Poshta" (New Post)

Delivery is made to the door of the customer.

Can I choose the exact delivery time?

Yes! When confirming your order, the operator will arrange a convenient time slot with you.

What if I won't be home?

Be sure to notify the operator in advance when confirming the order. We will reschedule delivery for another convenient time.

Do you deliver to Transnistria?

No, currently delivery to Transnistria is not carried out.

💳 ABOUT PAYMENT

What payment methods do you accept?

Upon receipt:

• 💵 Cash (to courier or in store)
• 💳 Bank card (in store or to courier)

Prepayment:

• 💻 Online on website with bank card
• 🏢 Bank transfer for legal entities

Is card payment on the website safe?

Yes, absolutely! Payments are processed via secure HTTPS protocol. We do not store your card data. All transactions comply with PCI DSS security standard.

Can I pay partially in cash, partially by card?

No, you need to choose one payment method for the entire order.

Do you issue a receipt?

Yes, we issue a fiscal receipt for every purchase according to Moldova legislation.

🔄 ABOUT RETURNS AND EXCHANGES

Can I return or exchange a product?

Yes! You can return or exchange a product within 14 days from purchase.

Conditions:

• Product has not been used
• Appearance and packaging are preserved
• Receipt or other proof of purchase exists
• All tags and labels are in place

How to return a product purchased online?

1. Contact us:bezbshop@gmail.com or +373 68 60 11 86/85
2. Provide order number and return reason
3. Bring the product to the store or send by courier
4. Receive refund within 5-10 business days

Can I return a product purchased with a discount?

Yes, all return rules apply equally to full-price and discounted products.

Do you refund delivery costs?

Delivery cost is refunded only if the product was defective or did not match the description.

⚙️ ABOUT WARRANTY AND REPAIR

What warranty do luggage and backpacks have?

Warranty depends on the manufacturer and usually ranges from 6 months to 2 years.

Warranty covers:

• Manufacturing defects
• Hardware breakage
• Problems with zippers and wheels

Warranty does NOT cover:

• Damage from airlines
• Mechanical damage from improper use
• Natural wear and tear

What to do if luggage was damaged at the airport?

1. File a baggage damage report at the airport (PIR —Property Irregularity Report)
2. Contact the airline with a claim within 7 days
3. The airline is obligated to compensate for damage

Important: Store warranty does not cover damage from airlines.

Where can I repair luggage?

Contact us —we will help arrange repair or recommend trusted workshops in Chisinau.

💳 ABOUT LOYALTY PROGRAM

How to get a loyalty card?

Method 1: Free at any store
Method 2: Send request to bezbshop@gmail.com

What discounts does the loyalty card provide?

Can I use the loyalty card on promotional items?

No, the card does not work on items with special prices and sales. But you still accumulate bonuses!

Do bonuses expire?

No, the accumulated purchase amount is preserved. But if the card is not used for more than 2 years, the level may be lowered to standard.

🏪 ABOUT STORES AND HOURS

Where are your stores located?

Store "Atrium"

• Address:Albisoara St. 4, 3rd floor, boutique 3012
• Hours:daily from 10:00 to 21:00
• Phone:+373 68 60 11 86

Store "SunCity"

• Address:Pushkin St. 32, 1st floor, boutique 1109
• Hours:daily from 09:00 to 21:00
• Phone:+373 68 60 11 85

Do you work on weekends and holidays?

Yes! Our stores operate daily, including weekends and most holidays.

On holidays the schedule may be changed —check by phone.

Is there parking near the stores?

Yes, both shopping centers (Atrium and SunCity) have parking for visitors.

🛒 ABOUT ONLINE ORDERS

How to place an order on the website?

1. Add products to cart
2. Go to cart and click "Place order"
3. Fill in contact details
4. Choose delivery and payment method
5. Confirm order

When will you contact me after placing an order?

Our operator will contact you within 1-2 hours during working hours (10:00-20:00) to confirm the order.

Can I modify or cancel an order?

Yes! Contact us as soon as possible:

• Phone:+373 68 60 11 86/ 85
• Email:bezbshop@gmail.com

How to find out my order status?

Call us or write to email indicating the order number —we will inform you of the current status.

Can I order a product that is not on the website?

Yes! Contact us —we will try to find the desired product on order.

📱 CONTACTS

Didn't find the answer to your question?

We are always ready to help:

Phones:

• +373 68 60 11 86 (Atrium store)
• +373 68 60 11 85 (SunCity store)

Email:
bezbshop@gmail.com

Messengers:

• Facebook Messenger
• WhatsApp
• Viber

Social networks:

• Instagram:@bezbshop
• Facebook:BEZBShop

Working hours:

• Daily:09:00 –21:00

©BEZBShop —always ready to help! 💙