PRIVACY POLICY

BEZBShop

Last updated: September 26, 2026

📋 TABLE OF CONTENTS

1. Who we are and how to contact us
2. What information we collect
3. Why we need your data
4. Who we share data with
5. How we protect your data
6. Your rights
7. Cookies
8. Newsletters and marketing
9. Links to other websites
10. Changes to this policy
11. Questions and complaints
12. Consent

1. Who we are and how to contact us

We are BEZBShop (legal entity "ATLANTO INVEST"SRL), a luggage and backpack store with 13 years of experience in Moldova. We have two stores in Chisinau and an online store bezbshop.com.

📍 Our stores:

Shopping Center "Atrium"

• Address:Moldova, Chisinau, Albisoara 4, 3rd floor, boutique 3012
• Hours:daily from 10:00 to 21:00
• Phone:+373 68 60 11 85

Shopping Center "SunCity"

• Address:Moldova, Chisinau, Pushkin 32, 1st floor, boutique 1109
• Hours:daily from 09:00 to 21:00
• Phone:+373 68 60 11 86

Email: bezbshop@gmail.com

This policy explains in plain language what information we collect, why we need it, and how we protect it.

2. What information we collect

When placing an order:

• ✓ First and last name
• ✓ Phone number
• ✓ Email address
• ✓ Delivery address (if delivery is required)
• ✓ Order information (products, quantity, amount)

When registering a loyalty card:

• ✓ First and last name
• ✓ Date of birth
• ✓ Phone number
• ✓ Email (optional)

When subscribing to newsletter:

• ✓ Email address
• ✓ Name (optional)

Automatically collected data:

• ✓ IP address
• ✓ Browser and device type
• ✓ Pages you visited on the site
• ✓ Visit time
• ✓ Referral source (Google, social media, etc.)

This data is collected through cookies and helps us improve the site.

3. Why we need your data

We use your information only for specific purposes:

📦 For order processing:

• Process and deliver your order
• Contact you if questions arise
• Issue receipts and maintain accounting records

💳 For loyalty program:

• Accumulate points and discounts
• Inform about accumulated points
• Send birthday greetings (if you provided the date)

📊 For service improvement:

• Analyze popular products
• Understand how people use the site
• Fix errors and improve navigation

📧 For marketing (only with your consent):

• Send news about new arrivals
• Inform about sales and promotions
• Make personalized offers

⚠️ IMPORTANT:We never sell or transfer your data to third parties for their marketing purposes.

4. Who we share data with

Sometimes we need to share your information with partners, but only the minimum necessary:

🚚 Delivery services

Receive your name, phone number, and delivery address to deliver the order.

💰 Payment systems

Process payments (we do not store your bank card data).

📑 Accounting system (1C)

For accounting and issuing receipts in accordance with the legislation of the Republic of Moldova.

📈 Google Analytics

For site traffic analysis (data is anonymized).

All our partners are obligated to maintain confidentiality and use data only for its intended purpose.

5. How we protect your data

We apply modern security measures:

• 🔒 Site operates on secure HTTPS protocol
• 👥 Only authorized employees have access to the database
• 💾 Regular data backups
• 🛡️ Protection against unauthorized access

⏱️ Data retention period:

6. Your rights

In accordance with personal data protection legislation, you have the full right to:

✅ Know what data we store

Write to us at bezbshop@gmail.com —we will provide information within 5 business days.

✅ Correct inaccurate data

If your phone number, address, or other information has changed —let us know.

✅ Delete your data

We will delete everything except information we are required to keep by law (receipts, invoices).

✅ Unsubscribe from newsletter

Each email has an "Unsubscribe" button.

✅ Limit processing

For example, keep data for order processing but remove from marketing lists.

✅ Obtain a copy of data

We will provide a copy in a convenient electronic format.

To exercise these rights:

• Write to bezbshop@gmail.com
• Or call +373 68 60 11 85/ +373 68 60 11 86
• Or visit any of our stores in person

7. Cookies

Strictly necessary cookies maintain the session and cart. Optional analytics and marketing technology starts only after you select the relevant category. Refusing optional cookies does not prevent use of core site functions.

Meta Conversions API sends server advertising events only with marketing consent. You can change or withdraw your choice at any time using the “Cookie settings” link in the footer. When the policy version changes, we ask for consent again.

8. Newsletters and marketing

We send emails only to those who agreed to receive them.

📬 What we send:

Transactional emails (always):

• ✓ Order confirmation
• ✓ Delivery status
• ✓ Electronic receipt

Marketing emails (only if you subscribed):

• ✓ News about new product arrivals
• ✓ Information about promotions and sales
• ✓ Personalized offers
• ✓ Birthday greetings (if you provided the date)

🚫 How to unsubscribe:

Method 1: Each email has an "Unsubscribe" link at the bottom —click it.

Method 2: Write to bezbshop@gmail.com with subject "Unsubscribe from newsletter".

Method 3: Call us:+373 68 60 11 85/ +373 68 60 11 86.

Important: Even after unsubscribing, you will still receive important notifications about your orders (confirmation, delivery status).

9. Links to other websites

Our site may contain links to:

• Social networks (Facebook, Instagram)
• Manufacturer websites (Arctic Hunter, Tigernu, Snowball, etc.)
• Payment systems

We are not responsible for the privacy policies of these sites. Please read their rules separately.

10. Changes to this policy

We may update this policy if:

• ✓ Legislation of the Republic of Moldova or EU changes
• ✓ We add new features to the site
• ✓ New ways of using data appear

📢 How we notify about changes:

For minor changes:

• Update the date at the top of the page
• Publish new version on the site

For important changes:

• Send email to all users
• Place notification on the site's main page
• Request your consent on next visit

We recommend periodically checking this page for updates.

11. Questions and complaints

If you have questions about this policy or believe we have violated your rights:

📞 Contact us:

Email: bezbshop@gmail.com
Phones: +373 68 60 11 85/ +373 68 60 11 86
Store addresses:

• SC "Atrium":Albisoara 4, 3rd floor, boutique 3012
• SC "SunCity":Pushkin 32, 1st floor, boutique 1109

We will respond within 5 business days.

🏛️ Appeal to supervisory authority:

If our response does not satisfy you, you can appeal to:

National Center for Personal Data Protection of the Republic of Moldova

• Website:www.datepersonale.md
• Address:MD-2001, Chișinău, bd. Ștefan cel Mare și Sfânt 180
• Phone:+373 22 25 24 34
• Email:office@datepersonale.md

12. Consent

You choose optional cookie categories yourself. Consent to optional cookies is not required to place an order or use core site features. Withdrawal is as easy as giving consent:open “Cookie settings” in the footer and save a new choice. Processing needed to fulfil an order is described elsewhere in this policy.

📄 Legal information

Website owner: "ATLANTO INVEST"SRL
Trade mark: BEZBShop
Address: Republic of Moldova, Chisinau
Email: bezbshop@gmail.com
Phones: +373 68 60 11 85, +373 68 60 11 86

Effective date: September 26, 2026

©2012-2026 "ATLANTO INVEST"SRL. All rights reserved.